Frequently Asked Questions
General Information Questions
What are the dates for SandJam 2018?
SandJam will take place April 26 – 28, 2018. Hope to see you there!
When will the lineup be released?
The lineup is coming soon. Follow us on Facebook, Twitter, & Instagram for the latest up-to-date information! (Snapchat?)
Gates will be open at 12:00 PM and music will begin at 1:00 PM – Friday, Saturday, & Sunday.
Are ATM’s available?
Yes, ATM stations will be available throughout the venue.
Where is Lost and Found?
Lost and Found is located at Will Call.
Where can I find the artists performance times?
Performance times will be released exclusively via-our Mobile App. Look for our mobile app closer to the festival.
I got my ticket – now how do I receive my wristband?
Tickets will be exchanged for wristbands at the festival gate. There will also be a wristband exchange at Dave & Busters located in Pier Park. For more information on wristbands, see our Entry page.
Early Wristband Exchange @ Dave & Busters (Pier Park) in Panama City Beach, FL
INFO COMING CLOSER TO EVENT
When exchanging your wristband, you must be present. You may not exchange more than one ticket per-person. No exceptions will be made. The wristband will be physically placed on your wrist at the time of exchange and must remain on your wrist for the remainder of the show.
WRISTBANDS ARE NOT TO BE REMOVED. If a wristband is removed prior to the end of the festival, that individual will not be allowed re-entry. Wristbands must stay on the person at all times during the entirety of the festival weekend. No entry will be given to someone with a wristband that has been cut or tampered with. Wristbands are non-transferrable.
Who do I contact if I have a question about my ticket purchase?
Call 888-810-2063 or email Support@eventbrite.com.
If you have a question about the festival itself, email email@example.com. NO REFUNDS ON FESTIVAL TICKETS.
What happens if my wristband comes off?
Your wristband will not come off unless you take it off. It is a cloth material with a locking mechanism that ensures it will stay on your wrist until you cut it off. If you happen to remove your wristband, you will need to purchase a new ticket in order to be given a new wristband.
What is the re-entry policy?
As long as you are wearing your wristband, you can come and go as you please! (Any wristbands that are tampered with and/or cut will be refused entry at the gate.)
Do you have single day tickets?
No, single day tickets are not available for SandJam.
Do you offer military discounts?
Yes, the Military discount extends to active or inactive Military and their immediate family only. You must escort your family and present a Military ID and valid ID for each family member upon entry. Military Tickets will grant you access to the festival grounds at MB Miller Pier and free shuttle access for all three days of the festival. Military Ticket prices will never increase. Military tickets can be purchased online or at one of our Military Ticket Locations, which can be viewed here.
Are children free?
Yes, children 6 years old and under are free.
What time does Will Call open?
Will Call will open at MB Miller Pier at 9 am on Thursday, Friday, Saturday, & Sunday.
How do I get to and from MB Miller Pier?
As long as you have a ticket to the festival, you can enjoy our free shuttle system.
How do I get front of line access to the shuttles at the end of the day?
You will get front of line access if you have purchased a VIP ticket or Cabana.
Where do shuttles stop?
Shuttles take festival-goers from specified lodging partner locations to MB Miller Pier and back. More information about Shuttle Stops will come as we get closer to the time of the festival.
How much does parking cost?
If you choose not to utilize our convenient shuttle system, parking at MB Miller Pier is available for a cost, but space is limited. Parking passes can be purchased at the parking lot when you arrive at the festival.
Where should I stay while in PCB?
We partner with resorts, condos, and hotels in beautiful Panama City Beach, FL, to bring our Jammers the best possible ‘complete’ experience while attending SandJam. What is the best way to get to Panama City Beach?
Panama City Beach, FL is easily accessible by car, plane, and bus. See our Travel page for more information.
How can I volunteer?
As the event gets closer, we will be working with organizations to line up groups of volunteers for the event. If you have a non-profit group interested in volunteering, please email firstname.lastname@example.org.
Can my band play?
No, we are not accepting additions to the lineup at this time.
What happens if I show up at the gate with a bag that is not permitted?
You will be denied entry.
If I have items I need to bring into the festival for medical reasons and they don’t fit in the clear bag, what do I do?We fully understand that exceptions need to be provided for in the policy for medically necessary items. To that, and to ensure proper inspection by security personnel, those patrons with medically necessary items will be directed to a designated area to allow for specialized screening and entrance into the festival.
Are purses prohibited?
No. The policy states that a small clutch purse, with or without a handle or strap, or a fanny-pack is permitted along with either the 12″ by 6″ by 12″ clear tote bag or the one-gallon freezer bag. This should enable our patrons to bring the same items into the festival they have in previous years. While we strongly encourage patrons not to bring any bags, we believe we have created a policy that appropriately balances the needs of our patrons with our obligation to provide for their safety.
Do I need to fit everything I’m carrying into a permissible clear bag?
No. We are only limiting the type of bags that can be carried into the festival, not the items you normally bring to the show. For example, patrons can continue to carry items in their pockets such as keys, makeup, feminine products, comb, phone, wallet, credit cards, etc. You may also carry a blanket over your arms, or items like binoculars and camera around your neck or in your hands. You cannot, however, bring into the festival a binocular case or large camera case.
Can I bring a diaper bag into the festival?
The answer to this question is one in which our safety and security team evaluated every option they could think of. They fully understood that not allowing a diaper bag into the festival would be a challenge for many of our patrons, including those with young children. To that, we are very sorry for any inconvenience that not allowing a diaper bag into the festival may cause.
For the venues that previously adopted a clear bag policy, they tell us their patrons with young children have been able to make a few adjustments to accommodate what they need. By doing so, we hope to minimize disruption to parents and others with young children.
While we will continue to work hard to find acceptable alternatives, the global security threats we face every day make this new policy a safety imperative. To that, we respectfully ask that diapers be carried in an approved clear bag.
Why does SandJam use this policy?
SandJam strongly believes that the clear bag policy will enhance public safety and make festival access more efficient. This proactive measure will enhance safety inside and outside the festival and speed the security screening process for our patrons. The public deserves to be in a safe, secure environment. We constantly look for ways to enhance festival safety, and clear bags are part of best practices endorsed by security experts.
The clear bag policy has been adopted by the NFL, SEC and by many other venues that host entertainment events including college football games. This policy is certified by the Department of Homeland Security.
We thank you for your understanding and support.
How will this policy effect screening time and entry into the festival?
The clear bag policy should enable us to move patrons through our security check points much faster. A standard size clear bag eliminates the need for bag templates that measure bag sizes. It is our belief that this new policy will make the festival security screening process more effective and efficient for our patrons.
How many clear bags can patrons bring into the festival?
Each patron is allowed one large clear bag such as a one-gallon Ziploc style bag or clear plastic, vinyl or PVC bag that does not exceed 12″ by 6″ by 12″, plus a small clutch purse or fanny-pack.
Can patrons carry cameras, binoculars, smart phones or tablets separately from what they put in a clear bag?
Yes. All of these items can be carried into the festival so long as they are not in a bag or case. For example, while binoculars and cameras are allowed, the binocular case or camera case is not allowed.
What items are permitted?
Liquid sunscreen – 3 oz. or less
Bug spray – 3 oz. or less
Blankets & beach towels (We ask that patrons bringing blankets into the festival toss them over a shoulder or arm to allow for easy screening when entering the festival.)
Sunglasses and hats
One (1) EMPTY water container up to 32 ounces in size
Medicine – If you need medicine, please note that prescription and OTC medications are subject to specific guidelines.**
**Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have government¬ issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-¬the-¬counter medications are allowed in provided that they are new and in the original, factory¬-sealed container.
What items are NOT permitted?
Air horns and/or megaphones
Alcoholic beverages of any kind
Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods
Audio recording equipment of any kind
Bicycles inside festival grounds (bike racks will be available near the entrance)
Cameras (GoPros, or any compact cameras.)
Chairs of any kind, including inflatable loungers
Coolers of any kind, including hard¬sided and soft¬sided coolers
Drones or any other remote flying device
Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind
Flags and/or flagpoles
Focused – light devices, including laser pointers
Glass in any form, including glass bottles
Items intended for sale/promotion (including flyers, stickers and posters)
Large bags, purses, or backpacks
Large chains or spiked jewelry
Marker pens and spray paint
Narcotics, including marijuana, drug paraphernalia and any other illegal substances
Outside food or beverages
Pets (service animals with current rabies vaccination excepted)
Portable audio equipment of any kind, including portable “boom box” stereo systems
Professional photo equipment (SLR/DSLR cameras, detachable/removable lens)
Professional radios or walkie¬talkies
Skateboards, rollerblades, hoverboards, scooters, bicycles, and/or motorized carts or
Tents, umbrellas, or temporary structures of any kind
Unsealed: cigarette packages, tampons, packs of gum and chapstick/lip gloss
Video equipment of any kind (including personal camcorders and GoPro cameras)
Water guns, water balloons, and/or any other kind of water projectile
Weapons, knives, or firearms of any kind, including any item that can be used as a weapon